Official icinta88 Documents

Icinta88 Privacy Policy – Member Personal Data Protection

Your privacy is not merely a legal obligation to us — it is a responsibility we take seriously. This policy transparently explains how icinta88 collects, uses, stores, and protects your personal data.

Last Updated: 1 January 2026  |  Malay Version
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Icinta88's Six Data Protection Principles

We believe every member has the right to know how their information is handled. Here is how we protect your data.

End-to-End Data Encryption

All data you send and receive through the icinta88 platform is protected with 256-bit SSL encryption — the same technology used by leading financial institutions worldwide.

No Personal Data Sales

Icinta88 does not sell, rent, or share member personal data with any third party for marketing or commercial purposes without the explicit consent of the member concerned.

Data Controls in Your Hands

You have full rights to access, amend, download, or request deletion of your personal data at any time through your account settings or by contacting our support team.

Secure Data Storage

Member personal data is stored on servers equipped with multi-layered protection, including firewalls, intrusion detection systems, and regular backups to ensure data integrity.

Malaysia PDPA Compliance

Icinta88 fully complies with Malaysia's Personal Data Protection Act 2010 (PDPA). All our data collection and processing activities are conducted in accordance with applicable legal requirements.

Data Breach Notification

In the event of any security breach involving member personal data, icinta88 will notify affected members within the timeframe required by law.

1. Introduction and Scope of Privacy Policy

This Privacy Policy is issued by icinta88 and applies to all services we offer through the icinta88.pro website, Android and iOS mobile apps, and all our official communication channels including email, live chat, and social media.

We understand that privacy matters to you. In today's digital age, protecting personal data is not just a legal requirement — it is the foundation of trust between us and every member using the icinta88 platform. That is why we are committed to managing your data with full transparency, integrity and accountability.

Important: By using the icinta88 platform, you agree to the collection and use of your information as described in this Privacy Policy. If you do not agree, please discontinue use of our platform.

This policy should be read together with Terms and Conditions us. Any conflict between this Privacy Policy and the Terms and Conditions shall be resolved at the discretion of icinta88.

2. Personal Data We Collect

Icinta88 collects various types of personal data depending on how you interact with our platform. In general, the data we collect can be grouped into three main categories:

A. Data You Provide Directly

  • Full name as shown on a valid identity card or passport.
  • Date of birth for age verification purposes (members must be 18 years of age or older).
  • Email address and mobile number for communication and account security purposes.
  • Full residential address including postcode and state.
  • Bank account or e-wallet details used for depositing and withdrawing funds.
  • Copies of identification documents (KYC) such as MyKad, passport, or utility bills for identity verification purposes.

B. Automatically Collected Data

  • Your IP address, browser type, operating system, and device screen resolution.
  • Activity log data including pages visited, visit times, clicks, and in-platform navigation.
  • General location data based on IP address (not precise GPS location).
  • Game session information including date, time, wager amounts and game results.
  • Cookie data and similar tracking technologies to enhance the user experience.

C. Data from Third Parties

  • Verification information from third-party KYC service providers we engage.
  • Transaction data from payment processors such as DuitNow, FPX, Touch 'n Go eWallet, GrabPay, and Boost.
  • Fraud risk information from third-party fraud prevention service providers.
Note: icinta88 will never ask for your bank account password or credit card details directly. If anyone claims to be an icinta88 representative and requests such information, please report it to our customer support immediately.

3. How We Use Your Data

The personal data we collect is used solely for lawful purposes directly related to the provision of icinta88 services. Below is a summary table of data usage purposes and their corresponding legal basis:

Purpose of Use Data Type Legal Basis
Account registration and verification Name, email, date of birth, KYC documents Contract fulfilment
Deposit and withdrawal processing Banking information, transaction data Contract fulfilment
Account security and fraud prevention IP address, log data, device information Legitimate interest
Customer service communications Email, phone number Contract fulfilment
Sending promotions and offers Email, phone number Member consent
Regulatory compliance All related data Legal obligation
Product improvement and user experience enhancement Activity data, session data Legitimate interest

You may withdraw consent to receive marketing materials at any time by updating your communication preferences in your account settings or by contacting our support team. Withdrawing marketing consent will not affect your core account services.

4. Data Sharing with Third Parties

Icinta88 does not sell member personal data to any third party. However, in the course of our business operations, there are certain situations where we need to share some of your data with selected third parties:

  • Technical Service Providers: Cloud computing, payment processing, analytics, and technical support providers that help us operate the platform. All such providers are bound by strict data confidentiality agreements.
  • KYC Service Providers: Third-party identity verification companies we use to ensure compliance with AML (Anti-Money Laundering) requirements.
  • Payment Processors: Financial institutions and digital payment platforms that process your deposit and withdrawal transactions.
  • Game Providers: Game software providers that supply games on our platform may receive minimal, anonymised game session data for technical purposes.
  • Statutory Authorities: Regulatory bodies, law enforcement agencies, or courts when we are required to do so by law.
Our guarantee: All data sharing with third parties is governed by strict data processing agreements. We share only the minimum data necessary (data minimisation principle) and ensure all our partners comply with equivalent data protection standards.

5. Data Security and Protection

Icinta88 continuously invests in robust security infrastructure to keep your personal data safe at all times. Our technical and organisational security measures include:

  • 256-bit SSL/TLS Encryption: All communications between your device and our servers are encrypted using the latest TLS protocols, making your data unreadable to unauthorised parties.
  • Two-Factor Authentication (2FA): Members are encouraged to enable two-factor authentication for an added layer of account security.
  • 24/7 Security Monitoring: Our security team monitors platform activity around the clock to detect and respond to any threats promptly.
  • Internal Access Controls: Access to member personal data within our organisation is restricted to staff who genuinely require it, based on the principle of least privilege.
  • Regular Security Audits: Our platform undergoes regular independent security audits by certified cybersecurity firms to identify and address any vulnerabilities.
  • Secure Data Backup: Data is regularly backed up to secure, encrypted locations to ensure service continuity under all circumstances.

While we take all reasonable precautions, no system is 100% immune to cyber threats. We therefore encourage members to take personal security measures such as using strong and unique passwords, not sharing login credentials, and always logging out after using the platform — especially on shared devices.

6. Use of Cookies and Tracking Technologies

Icinta88 uses cookies and similar tracking technologies to enhance user experience, analyse platform traffic, and ensure account security. There are four types of cookies we use:

  • Essential Cookies: Required for core platform functions such as login session authentication and security. This type of cookie cannot be disabled.
  • Functional Cookies: Saves your preferences such as language, display format and account settings so you do not need to reconfigure them each time you log in.
  • Analytics Cookies: Helps us understand how members use our platform so we can improve its design and functionality. Collected data is anonymised.
  • Marketing Cookies: Used to display relevant advertisements and promotional content based on your interests. You may opt out of this type of cookie.

You can manage your cookie preferences through your web browser settings. Disabling certain cookies may affect the functionality or user experience of the icinta88 platform. For more information on managing cookies in your browser, refer to your browser's help documentation.

7. Your Rights as a Data Subject

As an icinta88 member and owner of your personal data, you have the following rights under Malaysia's Personal Data Protection Act 2010 (PDPA):

Right of Access

You have the right to request a copy of the personal data we hold about you at any time.

Right to Rectification

You have the right to request correction of any inaccurate or incomplete personal data.

Right to Erasure

In certain circumstances, you have the right to request deletion of your personal data from our systems.

Right to Object

You have the right to object to the processing of your personal data for direct marketing purposes at any time.

Right to Data Portability

You have the right to receive your personal data in a machine-readable format for transfer to another service provider.

Right to Restriction of Processing

You have the right to request a restriction on the processing of your data in certain circumstances, such as when the accuracy of the data is disputed.

To exercise any of the above rights, you may submit a request to our Data Protection team. We will process your request within 30 calendar days of receipt. For complex cases, we may require up to 60 additional days and will notify you if this applies.

8. International Data Transfers

In the course of our operations, your personal data may be transferred to and stored on servers located outside Malaysia. This may occur when we use cloud computing services or international technology providers.

Icinta88 ensures that all international data transfers are carried out with adequate safeguards, including:

  • Transfers are made only to countries recognised as having an equivalent or higher level of data protection.
  • Use of approved standard contractual clauses to protect data during transfers.
  • Data protection impact assessments are conducted before any new transfer is approved.
Note: All international service providers we use are selected based on their proven security and data protection standards. We ensure that the level of data protection received by our members remains consistent regardless of where data is processed.

9. Data Retention and Deletion

Icinta88 retains your personal data only for as long as necessary for the purposes stated in this Privacy Policy or as required by law. Retention periods vary depending on the type of data:

Data Type Retention Period Reason
Account and identity data 7 years after account closure AML / legal requirements
Financial transaction records 7 years Accounting and tax requirements
Game session data 3 years Dispute resolution
Support communication logs 2 years Service quality control
Analytics cookie data 13 months Platform usage analytics

Once the retention period expires, your data will be securely deleted or anonymised so that it can no longer be personally linked to you. This deletion process is carried out using methods that ensure the data cannot be recovered.

10. Contact the Data Protection Officer

Icinta88 has appointed a Data Protection Officer (DPO) responsible for ensuring our platform complies with all applicable data protection requirements. If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact us:

  • Email: [email protected]
  • Live Chat: Available 24 hours a day, 7 days a week via the icinta88 app
  • Response Time: We aim to respond to all privacy-related enquiries within 5 business days

If you are not satisfied with how we have handled your complaint, you have the right to refer the matter to the Department of Personal Data Protection Malaysia or the relevant regulatory body in your jurisdiction.

Last Updated: This Privacy Policy was last updated on 1 January 2026. We may update this policy from time to time. Any significant changes will be communicated to members via email or in-app notification.

Join icinta88 with confidence. Your data is always protected.

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Important Notice Regarding Minors

The icinta88 platform is for members aged 18 and above only. We do not knowingly collect personal data from minors. If you believe we have collected data from a child without parental or guardian consent, please contact us immediately and we will take steps to delete that data.

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